What People Say
Maunder Taylor
We signed up with Urbancoms one year ago because we were so dissatisfied with the service we received from BT. Whenever we had to write to BT, it took an unreasonable amount of time before somebody replied to us. Whenever we had to call them, we were on hold for up to an hour on occasion which was, in our eyes, totally unreasonable. We have a business to run and we rely on our telecommunications being in full working order. Joanna at Urbancoms is based locally to us and is always contactable. We are never put on hold and if she is already on the phone, we can immediately leave a message and continue with our working day. The level of care we receive from Joanna’s team is incomparable to that of BT yet it costs us less than what we were paying BT. We now even recommend Urbancoms to clients and colleagues; to put it simply, we have never looked back.
Cash Converters
We have used Urbancoms service for the last 3 years. I am an area manager responsible for the running of 16 retail outlets that are heavily reliant on our phones and most importantly or internet connection. Urbancoms offered to take care of our needs at a competitive price with the promise of one point of contact and a three month rolling contract. Our phone lines and internet have always in general worked quite well it’s those situations when you have a fault that you really find out what sort of company your dealing with. Urbancoms and Joanna Koushi in particular have provided a fantastic level of service on the rare occasions we have had problems. Being able to call one person no matter the problem and get the problem sorted has encouraged me to move from a trial on one site to using Urbancoms for all our new sites and as our old contracts run out we will be transferring those to Urbancoms as well.
Boot Opticians
We are a multi sited franchise company and was experiencing many problems with our telecoms across all our sites, We met Joanna from urbancoms about a year ago, and she has been able to manage our sites, reduce our telephony costs by about a 1/3, improve our overall structure. She is always at hand to handle queries and resolve issues, We at boots optianins would not hesitate in recommending Joanna, to manage your telecoms.